🛍️ XIVANIA – Return & Refund Policy
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At XIVANIA, we ensure fairness and transparency in our return & refund process.
📌 Conditions for Return/Refund
→ A complete, unedited unboxing video is mandatory.
→ Complaint must be registered within 48 hours of delivery.
→ No return/refund if:
→ Unboxing video is missing, unclear, or edited.
→ Complaint is raised after 48 hours.
→ Product is used, worn, washed, or altered.
→ Tags, labels, or invoice are missing.
📌 Order Cancellations
→ Can cancel before dispatch → full refund.
→ Cancel after dispatch → customer pays:
→ Actual courier charges, OR
→ ₹60 (if free shipping applied).
📌 Non-Returnable Items
→ Discounted/clearance items.
→ Accessories & innerwear (hygiene reasons).
→ Products without invoice or original tags.
📌 Refund/Exchange Process
→ Share Order ID, unboxing video, and complaint details with Customer Care.
→ Once verified:
→ Refund within 7–10 business days.
→ Exchange (subject to availability).
📌 Final Decision
→ All approvals subject to XIVANIA Quality Check Team.
🖊️ Last Updated: 26 September 2025
📢 XIVANIA reserves the right to modify or update this policy anytime without notice
📜 XIVANIA – Terms & Conditions of Sale
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By purchasing from XIVANIA, you agree to the following terms:
📌 Orders & Acceptance
→ All orders subject to acceptance and stock availability.
→ Confirmation sent via email/SMS.
→ We may cancel for errors, stock issues, or fraud suspicion.
📌 Pricing & Payment
→ Prices include applicable taxes (unless specified).
→ Payment must be completed at checkout.
📌 Shipping, Delivery & Cancellations
→ Delivery timelines are estimates only.
→ Risk of loss passes to customer after delivery.
→ Cancellations:
→ Before dispatch → full refund.
→ After dispatch → customer pays actual courier charges OR ₹60 (if free shipping applied).
📌 Customer Responsibilities
→ Provide correct shipping details.
→ Keep invoice/proof of purchase.
→ Follow care instructions.
📌 Limitation of Liability
→ Liability limited to product value.
→ Not responsible for indirect or consequential damages.
📌 Intellectual Property
→ All names, designs, logos & content belong to XIVANIA.
→ Misuse/reproduction prohibited.
📌 Governing Law
→ Governed by laws of [Insert Country/Region].
→ Disputes fall under courts of [Insert City/Country].
🖊️ Last Updated: 26 September 2025
📢 XIVANIA reserves the right to update these Terms anytime without notice.
🔒 XIVANIA – Privacy Policy
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At XIVANIA, your privacy is important to us.
📌 Information We Collect
→ Name, email, phone, billing/shipping address.
→ Payment details (processed securely, not stored).
→ Order history and communications.
→ Technical info: IP, browser, cookies.
📌 How We Use Your Data
→ To process and deliver orders.
→ To provide order updates & promotions.
→ To improve services and website.
→ To prevent fraud and ensure secure transactions.
→ To comply with legal obligations.
📌 Data Security
→ Stored on secure servers with restricted access.
→ Encryption methods used.
→ 100% online security cannot be guaranteed.
📌 Sharing of Data
→ Courier/logistics partners for delivery.
→ Payment service providers for secure transactions.
→ Legal authorities if required.
📌 Cookies & Tracking
→ Cookies used to improve browsing experience.
→ Can be disabled in browser settings.
📌 Your Rights
→ Access, correction, or deletion of data.
→ Opt out of marketing/promotions anytime.
📌 Third-Party Links
→ Not responsible for privacy practices of external websites.
🖊️ Last Updated: 26 September 2025
📢 XIVANIA reserves the right to update this Privacy Policy anytime without notice.